Common Platform Questions – Blackhawk Tracking Systems

How do I see the trip information?

Go to the the Map view.
Search for the asset you are inquiring about.
Right-click your mouse on the history icon (as shown below):
Select the relevant date range you are inquiring about by entering the date range into the From and To fields.
The Platform will display each individual trip for the date range you've selected (A trip is defined as: Engine on to Engine off)
Select the relevant trip(s) you want to view by right clicking your mouse on each individual trip. This will also be presented on the map:

How do I disable a vehicle?

While in the Map view, select Dashboard
The immobilizer widget looks like this:
Once DISABLE is selected, the system will ask you to confirm if you want to send a disable to the vehicle.
Once you select Yes, you will notice that it will provide an update stating the action that has been sent to the device.
The widget will then update the widget screen.

How do I change a vehicle’s name?

While in the Map view, select the Admin option.
Select Asset Management > Assets.
Find the asset you want to edit.
Select the tick box next to the vehicle name. Then select the Edit button.
To edit the vehicle name, select the Asset Name box and write the applicable name.
To change the icon of the vehicle and change the Asset Class selected from the drop down menu.
To add a main operator select from the drop down menu, you will need to have the person already created on the system.

How do I see the hours or odometer reading of the vehicle?

From the Map view, select Admin > Asset Management > Assets.
Select the vehicle by ticking the checkbox next to its name.
Select the Adjust Odometer to adjust the Odometer reading or select Odometer Adjustment History to see the Odometer Adjustment History.

How do I set up an automatic notification?

Workflow allows you to automate certain notifications; only emailing you when you need to know something.

The Workflow will only send a notification if the event happens and if the selected conditions are met.
All Workflows created must begin with an Event.

For example, if you wanted to setup an automated notification when an asset is speeding e.g. 10kms over the speed limit:

From the Map views, Select Workflow.
Name your Workflow and enter a description.
Select Event.
Select Behaviour as your Event by left-clicking your mouse and dragging the icon across to the white space.
Double-click your mouse on the behaviour icon then select the pencil icon to edit the settings.
The Behaviour Event Settings selected should be: Over Road Speed Limit and your Tolerance (KPH) should be 10.
Select the asset(s) from the Which assets to include field and drag them across to the box on the right. Select Update.
To add a notification to your workflow, select the Notification Menu.
Select the applicable notification that you would like and drag and drop it to the last icon that you added. The icon should have a grey circle around it.
You will then notice that the Notification icon will be in the Workflow page and will have a line and arrow going to it.
Double click on the SMS icon.
Select the asset(s) you want the notifications for by clicking your mouse and dragging them across to the box on the right.
In the Template for this sms field, select the relevant placeholders that you'd like to be included in the notification. Ensure that you leave a space between each one.
Select Update.

What type of notifications can I set up?

These notifications can be set up when creating a Workflow:

Email Notifications.
Push Notifications.
SMS (text) notifications can be sent to someone's mobile phone.

Can you send a notification to anyone?

This can only be sent to someone who has been set up to receive the notification.
A user can be added to the Workflow and Notification type

Can you send me a message if the vehicle tips?

This can only be sent to someone who has been set up to receive the notification.
A user can be added to the Workflow and Notification type

How do I reset my password?

If you're already logged into the Portal, select the menu next to your name and select Change Password:

If you've forgotten your password

Select the Reset Password option directly below the login box (shown below)

KB_-_General_-_Common_Platform_Questions_-_Password_Reset_-_Pic_4.PNG

To reset a Customer's password:

Navigate to Partner Portal.
Select Clients > Client Management > Clients
Search for the Client's company name by using the filter tool.
Select the relevant company by selecting the tick box next to the company name.
Select USERS
Select the relevant user that you are doing the password reset for by selecting the tick box next to their email address.
Select the RESET PASSWORD button
Select YES when asked if you want to continue.

The relevant user will be emailed a link separately to reset their password.

What does the driving behavior mean?

Driver behaviour is defined as the set of actions a driver performs to ensure both the safety of people and compliance to the driving regulations. Driver behaviour can also lead to additional wear and tear on a vehicle for example, if the driver consistently speeds, brakes harshly etc.

You can select a range of driver behaviours harsh acceleration, harsh braking, harsh cornering, downhill motion, hard sideways movement, speed, and uphill motion.
Using this you have the ability to select an option for reporting purposes or Workflow purposes.

How does the service scheduling work?

The Service Schedule Menu can be found from the Map view > Admin > Asset Management > Service Schedule.
Allows you to add or edit a Service Schedule name and description.
To add a Service Schedule select the Add button.
To add the Service Schedule enter the name of the service and enter a description. Then select Save.
To edit a Service Schedule, select the tick box next to the name of the schedule and then select Edit.
You will now be allowed to edit the name and description of the Service Schedule.

How do I add a geofence?

Once in the Geofence Management, select the 'add' button.
You now have the option to select which type of Geofence you would like to create. When creating a geofence you must have a name and a description for the Geofence.
Select the type of Geofence from either Address, Circle, Polygon or Region.
Enter an address into the Address field, it will search and give you the address just below, select this and it will automatically add a geofence around the address.
You can change the geofence size by selecting the address buffer, increasing this makes the geofence area bigger. Then select the 'Update' button.

How do I create an automated report?

All auto reports that are in the system will show under the manage auto reports.
First set up the report with creating the reporting period.
Then select the assets that you want the report to be about.
Now that you have set up the report that you are wanting select the 'Automate this report' toggle button.
You are now able to enter the name of the report, the description, frequency of when you will receive the report, the start date of when the report will send out also the date of when the report will stop if needed, the email address that you want it to be sent to and then if the report is a PDF or excel spreadsheet.
Once completed selecting the "Save Auto Report" button. You will notice that a message comes up on the right-hand side of this stating that the report has been saved.

I sent an enable/disable but nothing has changed?

Check the current status of the message in the widget. There could be a delay in Blackhawk's system or GSM network.
If nothing changes after a few minutes add the mobile coverage overlay under Maps to see if the address is in GSM coverage. If it is this would be the time to call Blackhawk to have the situation checked.

Why is the Dashboard showing Device Status-This Feature is not Installed?

There will be situations where the Disable feature has not been installed at the time of installation, for a number of reasons.
One main reason will usually be the vehicle being incompatible with our device in which the manufacturers' original vehicle wiring is too complex.
This situation will be communicated to Blackhawk from our installer during the time of installation.
The other reason will be what Blackhawk's Customer has requested be to installed. Generally, this will be tracking (GPS) only.

How do I see the trip information?

Go to the the Map view.

Search for the asset you are inquiring about.

Right-click your mouse on the history icon (as shown below):

Select the relevant date range you are inquiring about by entering the date range into the From and To fields.

The Platform will display each individual trip for the date range you've selected (A trip is defined as: Engine on to Engine off)

Select the relevant trip(s) you want to view by right clicking your mouse on each individual trip. This will also be presented on the map:

How do I disable a vehicle?

While in the Map view, select Dashboard

The immobilizer widget looks like this:

Once DISABLE is selected, the system will ask you to confirm if you want to send a disable to the vehicle.

Once you select Yes, you will notice that it will provide an update stating the action that has been sent to the device.

The widget will then update the widget screen.

How do I change a vehicle’s name?

While in the Map view, select the Admin option.

Select Asset Management > Assets.

Find the asset you want to edit.

Select the tick box next to the vehicle name. Then select the Edit button.

To edit the vehicle name, select the Asset Name box and write the applicable name.

To change the icon of the vehicle and change the Asset Class selected from the drop down menu.

To add a main operator select from the drop down menu, you will need to have the person already created on the system.

How do I see the hours or odometer reading of the vehicle?

From the Map view, select Admin > Asset Management > Assets.

Select the vehicle by ticking the checkbox next to its name.

Select the Adjust Odometer to adjust the Odometer reading or select Odometer Adjustment History to see the Odometer Adjustment History.

How do I set up an automatic notification?

The Workflow will only send a notification if the event happens and if the selected conditions are met.

All Workflows created must begin with an Event.

For example, if you wanted to setup an automated notification when an asset is speeding e.g. 10kms over the speed limit:

From the Map views, Select Workflow.

Name your Workflow and enter a description.

Select Event.

Select Behaviour as your Event by left-clicking your mouse and dragging the icon across to the white space.

Double-click your mouse on the behaviour icon then select the pencil icon to edit the settings.

The Behaviour Event Settings selected should be: Over Road Speed Limit and your Tolerance (KPH) should be 10.

Select the asset(s) from the Which assets to include field and drag them across to the box on the right. Select Update.

To add a notification to your workflow, select the Notification Menu.

Select the applicable notification that you would like and drag and drop it to the last icon that you added. The icon should have a grey circle around it.

You will then notice that the Notification icon will be in the Workflow page and will have a line and arrow going to it.

Double click on the SMS icon.

Select the asset(s) you want the notifications for by clicking your mouse and dragging them across to the box on the right.

In the Template for this sms field, select the relevant placeholders that you'd like to be included in the notification. Ensure that you leave a space between each one.

Select Update.

What type of notifications can I set up?

Email Notifications.

Push Notifications.

SMS (text) notifications can be sent to someone's mobile phone.

Can you send a notification to anyone?

This can only be sent to someone who has been set up to receive the notification.

A user can be added to the Workflow and Notification type

Can you send me a message if the vehicle tips?

This can only be sent to someone who has been set up to receive the notification.

A user can be added to the Workflow and Notification type

How do I reset my password?

If you're already logged into the Portal, select the menu next to your name and select Change Password:

If you've forgotten your password

To reset a Customer's password:

Navigate to Partner Portal.

Select Clients > Client Management > Clients

Search for the Client's company name by using the filter tool.

Select the relevant company by selecting the tick box next to the company name.

Select USERS

Select the relevant user that you are doing the password reset for by selecting the tick box next to their email address.

Select the RESET PASSWORD button

Select YES when asked if you want to continue.

What does the driving behavior mean?

You can select a range of driver behaviours harsh acceleration, harsh braking, harsh cornering, downhill motion, hard sideways movement, speed, and uphill motion.

Using this you have the ability to select an option for reporting purposes or Workflow purposes.

How does the service scheduling work?

The Service Schedule Menu can be found from the Map view > Admin > Asset Management > Service Schedule.

Allows you to add or edit a Service Schedule name and description.

To add a Service Schedule select the Add button.

To add the Service Schedule enter the name of the service and enter a description. Then select Save.

To edit a Service Schedule, select the tick box next to the name of the schedule and then select Edit.

You will now be allowed to edit the name and description of the Service Schedule.

How do I add a geofence?

Once in the Geofence Management, select the 'add' button.

You now have the option to select which type of Geofence you would like to create. When creating a geofence you must have a name and a description for the Geofence.

Select the type of Geofence from either Address, Circle, Polygon or Region.

Enter an address into the Address field, it will search and give you the address just below, select this and it will automatically add a geofence around the address.