Common Platform Questions

How do I see the trip information?

How do I disable a vehicle?

The most used widget on the system is the disable widget. This widget is found under the dashboard.
To use the widget you must be in the dashboard area. To disable a vehicle select the disable button.
Once selected it will ask you to confirm if you want to send a disable to the vehicle.
Once you have selected the "Yes", you will notice that it will provide an update stating the action that has been sent to the device.
The widget will then update the widget screen.

How do I change a vehicle’s name?

To edit a vehicle's name, you will need to be in the Vehicle Management, under Admin.
First select the tick box next to the vehicle name. Then select the 'Edit' button.
To edit the vehicle name, select the vehicle name box and write the applicable name.
To change the icon of the vehicle and change the type of vehicle selected from the drop down menu.
To add a main operator select from the drop down menu, you will need to have the person already created on the system.

How do I see the hours or odometer reading of the vehicle?

How do I set up an automatic notification?

Notification for your Workflow allows for the system to be automated and only emailing you when you need to know something.
The Workflow will only send a Notification if the Event happens and if the Conditions are met.
To add a Notification to your workflow, select the Notification Menu.
Select the applicable Notification that you would like and drag and drop it to the last icon that you added. The icon should have a grey circle around it.
You will then notice that the Notification icon will be in the Workflow page and will have a line and arrow going to it.

What type of notifications can I set up?

First, you have the ability to send Email Notifications.
Secondly, you have the ability to send a Push Notification.
Lastly, we have the ability to send an SMS (text) message to someone's mobile phone.

Can you send a notification to anyone?

This can only be sent to someone who has been set up to receive the notification.
A user can be added to the Workflow and Notification type

Can you send me a message if the vehicle tips?

This can only be sent to someone who has been set up to receive the notification.
A user can be added to the Workflow and Notification type

How do I reset my password?

The Logins Menu is found under the Customer tab.
To reset a customer's password, select the tick box next to the username and select the "Reset Password" button.

What does the driving behavior mean?

You have the choice of selecting harsh acceleration, harsh braking, harsh cornering, downhill motion, hard sideways movement, speed, and uphill motion.
Using this you have the ability to select an option for reporting purposes.

How does the service scheduling work?

The Service Schedule Menu allows you to add or edit a Service Schedule name and description.
To add a Service Schedule select the 'Add' button.
To add the Service Schedule enter the name of the service and enter a description. Then select 'Save'.
To edit a Service Schedule, select the tick box next to the name of the schedule and then select 'Edit'.
You will now be allowed to edit the name and description of the Service Schedule.

How do I add a geofence?

Once in the Geofence Management, select the 'add' button.
You now have the option to select which type of Geofence you would like to create. When creating a geofence you must have a name and a description for the Geofence.
Select the type of Geofence from either Address, Circle, Polygon or Region.
Enter an address into the Address field, it will search and give you the address just below, select this and it will automatically add a geofence around the address.
You can change the geofence size by selecting the address buffer, increasing this makes the geofence area bigger. Then select the 'Update' button.

How do I create an automated report?

All auto reports that are in the system will show under the manage auto reports.
First set up the report with creating the reporting period.
Then select the assets that you want the report to be about.
Now that you have set up the report that you are wanting select the 'Automate this report' toggle button.
You are now able to enter the name of the report, the description, frequency of when you will receive the report, the start date of when the report will send out also the date of when the report will stop if needed, the email address that you want it to be sent to and then if the report is a PDF or excel spreadsheet.
Once completed selecting the "Save Auto Report" button. You will notice that a message comes up on the right-hand side of this stating that the report has been saved.

I sent an enable/disable but nothing has changed?

Check the current status of the message in the widget. There could be a delay in Blackhawks system or GSM network.
If nothing changes after a few minutes add the mobile coverage overlay under Maps to see if the address is in GSM coverage. If it is this would be the time to call Blackhawk to have the situation checked.

Why is the Dashboard showing Device Status-This Feature is not Installed?

There will be situations where the Disable feature has not been installed at the time of installation, for a number of reasons.
One main reason will usually be the vehicle being incompatible with our device in which the manufacturers' original vehicle wiring is too complex.
This situation will be communicated to Blackhawk from our installer during the time of installation.
The other reason will be what Blackhawks Customer has requested be to installed. Generally, this will be tracking (GPS) only.