Why is the Vehicle showing Offline

Should the vehicle be showing offline it is likely that it is outside of GSM coverage. 

To verify this, use the Layer List found under maps and ticking the checkbox next to Mobile Coverage.

This will show what the expected GSM coverage is at the known location.

If this confirms that coverage is not the issue, we recommend contacting Blackhawk for us to check the device.

We recommend creating a Support ticket request via Zendesk.