The problem description is a field that allows you to provide us with as much information about a vehicle or the situation that you are dealing with. The more information that we have, the more that we are able to understand and provide the appropriate help and assistance. Note that there is no limitation on the amount of field characters to describe a problem or issue to be resolved.
For Example:
The vehicle EXAMPLE I have tried three times to enable however the client is still saying that the vehicle is not starting. Are you able to confirm that the device is working correctly or that the enable has been actioned by the device? If you require help please call me on 0800 252 254.
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