Ticketing

• Submitting a ticket with Blackhawk is the easiest and most efficient way to provide support to users while using the platform and products.

• Each ticket when raised goes to our Customer Care team which will look at the ticket in a prompt manner and provide the support that you require. When lodging a ticket, Blackhawk Customer Care assume you have already tried searching for an answer with in our knowledge base and you are unable to get the answer you need, or the situation requires more support.

• To provide the correct information in a timely manner, and help us determine the best person to answer your enquiry, the following guides are for each part of creating a ticket. Note these are examples.